Our customer service pledge

At EMS Lifts, we promise to provide exceptional customer service and expert advice to make the process of purchasing a stairlift or mobility equipment as easy as possible. Our experienced product advisors offer unbiased advice on an extensive range of stairlifts, through-floor lifts, and vertical lifts to help you make an informed decision.

We are committed to unparalleled customer service, offering round the clock service cover 365 days a year, with same-day emergency response times often measured in just a few hours. Our highly skilled engineers work 24/7, 365 days a year, providing impeccable service to thousands of satisfied private customers and many Local Authorities, Housing Associations, and National Charities who employ our services. Our commitment to outstanding customer service led us to open the UK’s largest showroom of full-size working stairlifts, through floor and vertical platform lifts, where you can feel confident about your purchase.

Committed to the planet

EMS has implemented a new Mobile Workforce and Job Management system, connecting our back-office, surveyors, engineers, and customers to run a more productive, efficient, and customer-focused business. This 5-in-1 platform replaces manual planning and paperwork with data, reducing our carbon footprint and the margin for error. It allows us to predict the optimum engineer for each job and accurately predict routes and traffic, reducing driving times and increasing productivity.

Live tracking and customer alerts keep customers informed of any delays due to traffic. Additionally, we have introduced a customer portal for secure access to job cards and financial documents. Our award-winning company utilises the latest technology and AI, backed by experienced engineers and office staff, to enhance our offering to customers and maintain our position as the top operator in our region.