Your guide to
Aftercare
At EMS Lifts, we pride ourselves on providing exceptional customer support and aftercare for all of our stairlifts and lifting equipment. Our engineers are manufacturer-trained, highly knowledgeable, experienced, and skilled, ensuring that you receive the best service in the industry.
24/7 365 Callouts
At EMS, we understand how inconvenient unexpected issues with mobility equipment can be. That’s why we offer 24/7 callouts with highly trained engineers who wear our uniform and have the tools to fix over 96% of problems on the first visit.
Our on-hand support team is available for further assistance, and we pride ourselves on providing exceptional customer service and reliable equipment. We are also able to offer phone fixes for minor issues, saving the need for an on-site visit.
Service Agreements
In addition to our 24/7 callout service, we also offer service care agreements for our range of stairlifts and other access products. These agreements provide comprehensive support and maintenance for your equipment, giving you total peace of mind.
By taking out a service care agreement with EMS Lifts, you can be confident that you are being supported by one of the longest-established specialists in the country. Our experienced and factory-trained engineers are always available to provide maintenance, repairs, and support for your equipment, day and night.
Platinum Warranty included as standard
24/7 365 Support and callouts
Range of Service Plans available
Friendly Engineers who will always attend in EMS uniform
service care plans
Why Choose a Service Plan?
Why Choose a Service Plan?
Taking out a service plan for your stairlift or lifting equipment can offer many benefits. Regular maintenance and service can prolong the life of your equipment, ensure it operates safely and efficiently, and reduce the likelihood of breakdowns or the need for costly repairs.
With an EMS Lifts service plan, you can have peace of mind knowing that your equipment is being regularly maintained and serviced by our factory-trained engineers.
Service & Aftercare FAQ’s
At EMS Lifts, our service engineers are available 24 hours a day, 365 days a year to assist you with any repairs or issues you may have with your stairlift or lifting equipment.
Yes, at EMS Lifts, we offer warranty extensions for as long as your lift is in use.
If you are dissatisfied with your current stairlift provider, contact EMS Lifts. We will be pleased to help you.
We recommend that your stairlift is serviced at least once a year to ensure its safe and efficient operation. With an EMS Lifts service plan, you can have peace of mind knowing that your equipment is being regularly maintained and serviced by our factory-trained engineers.
Our service plans typically include regular maintenance and servicing, priority response times for repairs, and discounted rates for any necessary repairs or replacement parts.
At EMS Lifts, we are committed to providing exceptional customer support and aftercare for all of our stairlifts and lifting equipment. Contact us today to learn more about our service plans or to schedule a consultation with our team.
