FAQs about our company, products & service.
FAQs about our company, products & service.
We’ve gathered our top FAQs and corresponding answers in one place to help you navigate through any questions you may have.
Hopefully, these will help you to make a decision. If you have any further questions please feel free to contact us.
At EMS Lifts, our service engineers are available 24 hours a day, 365 days a year to assist you with any repairs or issues you may have with your stairlift or lifting equipment.
Yes, at EMS Lifts, we offer warranty extensions for as long as your lift is in use.
If you are dissatisfied with your current stairlift provider, contact EMS Lifts. We will be pleased to help you.
We recommend that your stairlift is serviced at least once a year to ensure its safe and efficient operation. With an EMS Lifts service plan, you can have peace of mind knowing that your equipment is being regularly maintained and serviced by our factory-trained engineers.
Our service plans typically include regular maintenance and servicing, priority response times for repairs, and discounted rates for any necessary repairs or replacement parts.
At EMS Lifts, we are committed to providing exceptional customer support and aftercare for all of our stairlifts and lifting equipment. Contact us today to learn more about our service plans or to schedule a consultation with our team.
A stairlift specialist can visit your home to assess your staircase and determine whether a stairlift will fit. They can also provide advice on the type of stairlift that will work best for your needs.
Yes, stairlifts are safe. They are equipped with safety features such as seat belts, sensors, and emergency stop buttons. Additionally, stairlifts are designed to be easy to use and operate.
Yes, you can still use the stairs if you have a stairlift installed. Stairlifts are designed to fold up when not in use, leaving the stairs free for others to use.
The cost of a stairlift can vary, primarily depending on whether your staircase is straight or curved, as well as the specific model chosen. We provide a free, no-obligation home visit where we assess your staircase and discuss the best stairlift options to fit your needs and budget.
The installation of a stairlift typically takes a few hours. However, the installation time may vary depending on the complexity of your staircase and the type of stairlift you choose.
A stairlift is a mechanical device that helps people with mobility issues move up and down stairs. It consists of a chair or a platform that is attached to a track that runs along the stairs. The chair or platform is powered by an electric motor, which moves it up and down the track. The user sits on the chair or platform and operates the lift using a joystick or remote control.
There are several types of stairlifts available, including straight stairlifts, curved stairlifts, outdoor stairlifts, and standing stairlifts. Straight stairlifts are designed for staircases with no curves or turns, while curved stairlifts are custom-built to fit staircases with curves and turns. Outdoor stairlifts are designed to withstand outdoor weather conditions and can be installed on outdoor staircases. Standing stairlifts are designed for users who have trouble bending their knees or sitting down.
Stairlifts are designed for anyone who has difficulty using a staircase and provides safe access to all areas of the home when the stairs present a barrier. Stairlifts can help people maintain their independence and stay living in their home without support for longer.
There are two main types of stairlift – straight and curved. Straight stairlifts are fitted to staircases with no bends. This is the simplest form of stairlift, where the staircase is completely straight. Curved stairlifts are fitted to staircases that have one or more bends and require a bespoke rail, including spiral staircases.
Our expert team of surveyors will formulate a good understanding of what stairlift is most suited to your needs when we visit your home to carry out a survey. Based on your particular stair configuration, the dimensions of the stairs and the environment in which the stairlift is being installed. We will usually be able to offer several different options that would “technically fit”. Once we have narrowed down the stairlift options that will fit on your stairs, we then assess you to pinpoint the most suitable stairlift from those options available.
Typically a straight stairlift will take around 3-4 hours to install. A curved system takes a little longer at around 4-5 hours. Stairlifts installations fitted in domestic dwellings are always completed within a day.
Yes, we offer rental options for stairlifts. This option is suitable for those who need a stairlift for a short period of time, such as during recovery from surgery or injury. We offer flexible rental options to meet our customers’ specific needs.
To get started with purchasing a stairlift, you can schedule a free consultation with our team. Our team will evaluate your staircase and discuss your specific needs and preferences. We will provide you with a customised quote based on your needs and budget. Once you have decided to purchase a stairlift, our team will handle the installation process.
Yes, child stairlifts work in exactly the same way as a standard straight or curved stairlift but the chair can be tailored to fit a child perfectly with a range of cushions and harnesses available.
Yes, most stairlifts have a variety of upholstery colours and a choice of materials for you to choose from. In the case of curved stairlifts, you are able to customise the colour of the rail.
Modern stairlifts are typically powered by two rechargeable, sealed lead acid batteries which are located in the chassis under the chair. Stairlifts need to be plugged into the mains and switched on at all times. This is so that the batteries remain on trickle charge when the Stairlift is not in use.
The average stairlift uses around £8-£10 of electricity per year to run.
Yes, some stairlifts can be used during a power outage. However, it depends on the type of stairlift you have installed. Some stairlifts come with a battery backup that allows them to operate during power outages. We recommend discussing this feature with our team during the consultation to determine the best option for your needs.
We would always recommend the seatbelt is used but the vast majority of stair lifts will work without putting the seatbelt on. However, some models do offer a seatbelt isolation switch, meaning that, if the seatbelt isn’t fastened, the stair lift will not travel.
Yes, EMS Stairlifts can supply both curved and straight Stairlifts for outside use. However, Stairlift models built for use outside are more basic than conventional Stairlifts that are used indoors ie: there are no powered options available on Stairlifts built for outdoor use.
Yes, at EMS Lifts Ltd, we offer bespoke solutions for staircases of all shapes, including those with corners or curves. We customise the stairlift rail to fit the exact shape of your staircase.
Having a Stairlift removed is easy. Simply contact EMS Stairlifts and arrange for the equipment to be removed. We will usually charge a small fee to remove a Stairlift and this fee will normally depend on if you have a straight Stairlift to be removed, or a curved Stairlift. Most Stairlift removals take anywhere between 2-3 hours to complete.
Yes, there are various avenues available to people who can’t afford a Stairlift. If you own your own home, you can apply to your local council for a Stairlift by way of a Disabled Facilities Grant or DFG. Stairlifts that are supplied through a DFG are usually means tested, but not always. It depends on where you live. If you live in rented accommodation through the council or rent your property through a housing association and you feel you could benefit from a Stairlift, contact the council or housing association respectively and they will normally be able to help you get a Stairlift.
Where Stairlifts are concerned, there is no one size fits all. At EMS Stairlifts, we understand that all Stairlifts are different and all Stairlifts have their plus points and downsides. Our trusted Stairlift assessors will select the correct Stairlift for any given application based on the client’s needs and staircase that the Stairlift is being fitted on. Once we have identified what we think is the correct Stairlift for a given scenario, we will invite the customer over to our Stairlift Showroom to try the Stairlift, before they make a purchase.
Our stairlifts can be fitted to almost any staircase, including curved and narrow stairs. It’s worth contacting us to discuss your individual requirements and we will recommend the best stairlift for you.
Yes, we offer maintenance and repair services for our stairlifts. We recommend scheduling regular maintenance to ensure that your stairlift is operating safely and efficiently. In the event of a breakdown or malfunction, our team is available to provide prompt repair services. We also offer extended warranties and service plans to provide added peace of mind.
The amount of space required for a lift installation varies depending on the type and size of the lift. For example, a home lift may require a minimum of 1m x 1m of floor space, while a passenger or platform lift may require a larger area. It’s best to consult with a lift manufacturer or installer to determine the exact space requirements for your specific lift.
Lifts are equipped with a range of safety features, including emergency stop buttons, backup power supplies, safety sensors, and interlocks. These features ensure that the lift operates safely and reliably, and can prevent accidents and injuries.
The installation time for a lift depends on the type and size of the lift, as well as the complexity of the installation. It’s best to consult with our lift surveyors to determine the estimated installation time for your specific lift.
Lifts require regular maintenance to ensure safe and reliable operation. The frequency of maintenance depends on the type and usage of the lift, as well as local regulations. Generally, lifts should be inspected and serviced at least once a year by a qualified technician. Lift owners should also perform routine maintenance tasks, such as cleaning and lubricating, on a regular basis.
The cost of a lift varies depending on the type, size, and features of the lift, as well as the complexity of the installation. It’s best to speak to us about your requirements and budget, and we can recommend the best lift for you and give you an estimate of the cost.
Yes, our ramps can be customised to fit your home’s outdoor space. We offer a range of sizes and configurations to fit different areas.
Yes, our ramps are easy to install. We offer ramps that can be installed by our team in a matter of hours, without the need for any major construction work.
A ramp is designed to provide an alternative means of access for individuals who have difficulty navigating stairs, allowing them to move between different levels or floors more easily and independently.
Yes, there are guidelines and regulations in place to ensure that ramps are built to a certain standard of safety and accessibility. These regulations often cover aspects such as the slope, width, handrail specifications, and surface texture of the ramp.
Yes, ramps can be installed in both indoor and outdoor environments. They can be customised and designed to accommodate different architectural structures and varying weather conditions.
Installing a ramp provides several benefits, such as improved accessibility for individuals with mobility challenges, enhanced convenience for people using assistive devices like wheelchairs or walkers, and compliance with accessibility regulations to ensure equal access for everyone.
Yes, ramps can be customised to fit the specific requirements of a building. They can be designed to accommodate different inclines, lengths, and widths, and can even be constructed with additional features such as landings, handrails, and non-slip surfaces to enhance safety and usability.
Yes, at EMS Lifts Ltd we can assist with the removal and later re-installation of your stairlift if you’re planning a home improvement project. It’s important to have trained technicians handle this process to ensure the stairlift’s integrity and safety.
The cost of servicing a stairlift can vary depending on the model and the nature of the service required. We can provide a detailed quote after an initial assessment. Our aim is to ensure your stairlift continues to operate safely and effectively. For that extra peace of mind, we have some fantastic Care Cover Packages that are inclusive of servicing, breakdowns, and 24 / 7 call-outs.
Several factors should be considered, including the user’s mobility level, the type of staircase (straight or curved), the user’s weight, and personal preferences like seat size and features. At EMS Lifts Ltd, we provide a comprehensive home visit to assess your needs and help you choose the right stairlift.
The cost of a ramp can vary depending on the type of ramp you need and its size. We’re happy to discuss these details during a home visit.
Yes, we can certainly provide a quote for a wheelchair-accessible ramp. The cost depends on the size, type, and specific configuration of the ramp. A site visit may be necessary to evaluate the space and understand your requirements.
Absolutely, we have experience installing ramps in various commercial settings, including schools. We ensure our ramps meet all relevant safety and accessibility standards.
At EMS Lifts Ltd, we provide a variety of ramp solutions to cater to different spaces and needs. If space is limited, we can suggest compact designs or possibly telescopic ramps, which can be extended or contracted as needed.
The space required will depend on the specific ramp and the height it needs to cover. Our team at EMS Lifts Ltd can provide a free home assessment to determine the best solution for your property.
A chair lift, also known as a stair lift, is a device designed to transport individuals up and down stairs while seated in a chair or on a platform. It operates using a motorised system that runs on a track affixed to the staircase.
Yes, “chair lift” and “stair lift” are interchangeable terms for the same product. They both serve the same purpose of making stairs more accessible.
