Privacy Policy

Privacy Policy

Where ‘EMS Lifts’ is stated in this document, it refers to EMS Lifts Ltd.

EMS Lifts is part of the EMS Lifts Group which includes EMS Home Lifts and EMS Lifts & Ramps. This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.

Topics:

  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities

What data do we collect?

EMS Lifts collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)
  • Data specific to the product and/or service that a customer is enquiring about

How do we collect your data?

You directly provide EMS Lifts with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

How will we use your data?

EMS Lifts collects your data so that we can:

  • Process your order and manage your account.
  • Email you with special offers on other products and services we think you might like.

When EMS Lifts processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

The personal data that we collect from you will be stored on servers inside the European Economic Area (“EEA”). Occasionally, we may have to transfer personal data outside of the EEA. For example, if you ask us to quote for or supply a product or service that is located outside of the EEA. By submitting your personal data, you agree to this transfer, storing or processing of data outside the EEA. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with the GDPR and our data protection policies.

We only retain your personal data for as long as we need it to fulfil the purposes for which we have initially collected it, unless otherwise required by law. Invoice data is kept for a minimum of 6 years as required under UK Law. In the rare event backups containing personal information are restored post-deletion, EMS Lifts will make every reasonable effort to ensure data that has been forgotten is not inadvertently restored and ensure all traces of data are removed within a maximum period of 180 days unless additional retention obligations apply.

Marketing

EMS Lifts would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop EMS Lifts from contacting you for marketing purposes or giving your data to other members of the EMS Lifts Group.

If you no longer wish to be contacted for marketing purposes, please email us at sales@emslifts.com or write to us as EMS House, 6 Marquis Business Centre, Royston Road, Baldock SG7 6XL.

What are your data protection rights?

EMS Lifts would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request EMS Lifts for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that EMS Lifts correct any information you believe is inaccurate. You also have the right to request EMS Lifts to complete the information you believe is incomplete.

The right to erasure – You have the right to request that EMS Lifts erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that EMS Lifts restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to EMS Lifts’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that EMS Lifts transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Call us at: 0800 1971021

Or write to us: sales@emslifts.com or EMS House, 6 Marquis Business Centre, Royston Road, Baldock SG7 6XL.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

EMS Lifts uses cookies in a range of ways to improve your experience on our website, including:

  • Understanding how you use our website
  • To recognise you when you return to our site

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – EMS Lifts uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – EMS Lifts uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. EMS Lifts sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website (allaboutcookies.org) tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The EMS Lifts website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

EMS Lifts keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 10th January 2023.

How to contact us

If you have any questions about EMS Lifts’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: sales@emslifts.com

Call us: 0800 1971021

Or write to us at: EMS House, 6 Marquis Business Centre, Royston Road, Baldock SG7 6XL.

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that EMS Lifts has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.