Your guide to
Servicing And Aftercare
At EMS Lifts, our customers are at the heart of everything we do.
We’re proud to say we offer the best support to our customers, with round the clock aftercare for all of our stairlifts and mobility equipment so worrying about keeping mobile is the last thing on your mind. Our engineers are manufacturer-trained, highly knowledgeable, experienced, and care about the work they do to ensure that you receive the best servicing and aftercare in the industry
how do i Care for my mobility product?
Our Diamond Care Plan
Our Diamond Care Plan
Modern stairlifts are leaps and bounds more advanced than early models, and as such are complex in design with many electrical and mechanical parts that provide an excellent user experience.
To ensure your mobility solution is always working when you need it, it’s essential to ensure servicing and aftercare is carried out throughout your ownership by trained professionals.
Our Diamond Care Plan offers many benefits such as ensuring your mobility product is always working at it’s best, ensuring it operates safely and efficiently, reducing the likelihood of breakdowns, or the need for costly repairs. We also cover the cost of parts and repair work in our comprehensive plan so you don’t have to worry about the ‘what if’s’ for as long as you continue with the care plan.
With our Diamond Care Package, you have peace of mind knowing everything is covered by our expert factory-trained engineers.
Diamond Care Plan included as standard
24/7 365 Support and callouts
Peace of mind
Friendly Engineers who are manufacturer – trained
Round-the-Clock Aftercare
At EMS Lifts, we know the importance of maintaining your mobility is with servicing and aftercare, and how inconvenient unexpected issues can be. Which is why our aftercare support is available 24 hours a day, 365 days a year. Our experienced engineers are on call to provide fast, expert support whenever you need it.
Our friendly support team is available if you need help, or have questions about your mobility product.
We’re proud to have maintained our customer centric approach for over 38 years – providing exceptional service and reliable equipment that gives you peace of mind knowing help is always available when you need it most.
Servicing Your Equipment
In addition to our round-the-clock support, we also provide servicing with all of our range of stairlifts and other mobility products as part of our comprehensive Diamond Care Plan. This provides you with maintenance for your equipment, giving you total peace of mind for as long as your policy is active.
Your initial service is due after your first year of ownership, so you have plenty of time to enjoy the benefits of your new lift, and can book your first visit in at a convenient time later on.
By choosing EMS Lifts, you can be confident that you are being supported by one of the longest-established trusted specialists in the UK. Our experienced, manufacturer trained engineers are always available to provide maintenance, repairs, and support for your equipment, day and night.
Our Expert Advice
Explore our FAQ section for swift answers to your servicing and aftercare questions, helping you make informed decisions with ease.
EMS Lifts service plans are designed to keep mobility equipment safe and reliable. They typically include:
- Annual servicing to maintain performance and safety.
- Priority call-outs with faster response times for breakdowns.
- Discounted repairs and replacement parts to reduce long-term costs.
- 24/7 emergency support for urgent issues.
Service plans provide predictable costs and peace of mind that your lift is always in expert hands.
We recommend that your stairlift is serviced at least once a year to ensure its safe and efficient operation. With an EMS Lifts service plan, you can have peace of mind knowing that your equipment is being regularly maintained and serviced by our factory-trained engineers.
If you are unhappy with your current provider, EMS Lifts can take over the servicing, maintenance, or replacement of your equipment. Our engineers are trained to work on most major stairlift and lift brands, not just our own installations.
This means you can switch providers at any time and still receive professional, reliable support.
Yes. EMS Lifts offers warranty extensions for as long as your stairlift or home lift remains in use. Extended warranty coverage typically includes:
- Replacement parts.
- Labour costs for repairs.
- Priority service response.
This provides long-term protection and helps avoid unexpected repair bills.
At EMS Lifts, service engineers are available 24 hours a day, 365 days a year to handle urgent repairs and breakdowns.
Benefits of round-the-clock support include:
- Emergency assistance if your lift stops working unexpectedly.
- Reduced downtime so you can continue using your home safely.
- Peace of mind knowing help is always available.
To access emergency repairs, customers can contact the dedicated support line, and an engineer will be dispatched as quickly as possible.
