About EMS Lifts

For over 35 years, EMS Lifts has been helping people move safely and confidently around their homes.

What began as a small partnership servicing and repairing stairlifts has grown into one of the region’s most trusted independent providers of stairlifts and mobility solutions. Today, we support families across Hertfordshire, Bedfordshire, Cambridgeshire, Essex, Buckinghamshire, Northamptonshire, Norfolk, Oxfordshire, Lincolnshire, Suffolk, London and surrounding areas.

We remain proudly independent, focused on providing the right solutions to our customers, who have always been at the centre of everything we do. Our focus from when we first started to today, is still about providing long-term customer care and mobility solutions that really work, rather than short-term sales.

Where

Our story started in 1988, when Leonard Edgell and Thomas Halsey formed Electro Mechanical Services to service and repair stairlifts, Gimson lifts and hoists in Stevenage, Hertfordshire.

From day one, aftercare was central to the business. Building strong relationships with manufacturers and providing dependable service quickly became the foundation of our reputation.

In 1995, Michael Armstrong joined the partnership, expanding the company into supplying and installing stairlifts alongside servicing and repairs. This marked the beginning of EMS as a full mobility provider.

In 2006, the company entered a new chapter when Jonathan Muir joined the partnership. Shortly after, EMS was incorporated as EMS Lifts Ltd and moved into its purpose built stairlift and mobility showroom in Baldock, Hertfordshire. That site remains our home today and is the largest showroom in the UK.

A Family Led Business

Although we have grown significantly, we have always remained a family focused company.

Matt Armstrong joined in 2006, followed by Alex Muir in 2010. Both worked their way through the business and now serve as Directors, continuing the values established right from the beginning.

We believe in developing people for the long term. Steve Francis joined as an engineer in 2007 and progressed to General Manager. His son Jack later joined as an apprentice and is now a Senior Engineer. Across the business, many of our team members have built long careers with us.

For our customers, this means consistency, experience reassurance through familiar faces. For us, it means a culture built on loyalty, accountability and pride in our work.

Independent Advice

As independent suppliers, we are not tied to one manufacturer.

This allows us to recommend the right stairlift or mobility solution based purely on your home, your needs and your long-term plans. Whether you need a long term solution, or simpler aids that vary from straight stairlifts, curved stairlifts, bariatric models through to powered wheelchairs, walking aids or home lifts, we guide you through the options clearly and honestly, only recommending options that will help improve your mobility.

Our commitment to providing the right product is why every installation begins with a detailed home survey. We consider the space available, staircase configuration, user requirements, safety considerations and future needs. Our goal is always the same: to make your home safer and easier to live in.

More Than Just Installation

Installing a stairlift or other mobility product is only part of the answer.

From the very beginning, we’ve placed strong emphasis on servicing, maintenance and long-term support. We provide ongoing support with our Diamond Care Plan, which encompasses rapid repairs, and access to 24/7 support, ensuring our customers always have peace of mind.

Our engineers are locally based and manufacturer trained. With the support of our customer care team we are able to respond efficiently, and quickly, to keep customers informed and maintain high service standards.

For us, peace of mind is something that installing a mobility solution alone doesn’t solve, it’s the years of reliable support going forwards that matters most to our customers.

Investing In

While our values are traditional, our approach is modern.

In recent years, we have invested in technology that improves our efficiency and transparency. Our mobile workforce and job management system connects engineers, office staff and customers in real time. This reduces paperwork, speeds up communication and improves response times.

For our customers, this means a smoother experience from survey through to installation and ongoing support.

We provide mobility equipment to homes across:

Hertfordshire, Bedfordshire, Cambridgeshire, Essex, Buckinghamshire, Northamptonshire, Norfolk, Oxfordshire, Lincolnshire and Suffolk, as well as London and parts of the East Midlands and South East England.

Appointments are available Monday – Friday between 9am to 4pm.

Our

We understand that considering a stairlift or mobility solution is often prompted by a change in health or circumstances.

Our role is not simply to supply equipment, but to support people in staying independent, safe and confident in the home they love.

We treat every home with respect and every customer with care. Many of our customers are elderly or vulnerable, and we approach every installation with the same attention and professionalism we would expect for our own families.

What Are

If you would like to learn more about how EMS Lifts can help, the next step is simple.

You can visit our Baldock showroom, arrange a free home survey, or speak to one of our experienced advisors for clear, honest guidance. If you’re planning to visit the showroom, you’re welcome at any time, although we recommend booking an appointment by phone or email so a member of our team can dedicate the time you need to make the most of your visit.

Simply fill out the form below to speak to the team today. We’ll talk you through your options, answer your questions openly, and support you from your initial enquiry through to installation and long term aftercare, because improving mobility at home should feel reassuring, not overwhelming.